NextGen Pharmacy
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904-467-0813 Pinnacle Campus
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Your Questions, Answered

Find answers to common questions about compounding, prescriptions, insurance, and more.

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What is compounding?
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Compounding is the process of creating a customized medication tailored to the specific needs of an individual patient. When commercially available medications don't meet a patient's needs due to allergies, dosing requirements, or discontinued availability, a compounding pharmacy can prepare a personalized formulation. Compounded medications are prepared only pursuant to a patient-specific prescription and are not FDA-approved.

Do I need a prescription to get a compounded medication?
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Yes. All compounded medications require a valid prescription from a licensed healthcare provider — physician, nurse practitioner, dentist, veterinarian, or other authorized prescriber. We cannot dispense compounded medications without a prescription.

How long does it take to compound a medication?
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Timing will be confirmed after the pharmacy license is approved. Call 904-467-0813 with questions in the meantime.

Can you match a discontinued medication?
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In many cases, yes. If a medication has been discontinued by the manufacturer, we may be able to prepare a similar formulation using pharmaceutical-grade ingredients, provided a valid prescription is on file and the formulation is permitted under current regulations. Availability depends on ingredient access and regulatory status.

Does insurance cover compounded medications?
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Coverage varies by insurance plan. Many insurance plans do not cover compounded medications, though some do with a valid prescription. We recommend contacting your insurance provider to verify coverage. We can provide documentation to support your insurance claim if needed.

Is NextGen Pharmacy part of Pinnacle Health Campus?
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Yes. Next Gen Pharmacy is the campus compounding pharmacy at 7685 103rd St, Suite 5, Jacksonville, FL 32210. Compounded medications are prepared only pursuant to a patient-specific prescription and are not FDA-approved.

What USP standards does NextGen Pharmacy follow?
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Sterile compounding is not offered while the sterile compounding permit is pending. Standards will be published here after the permit is approved.

Can you compound medications for children?
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Absolutely. Pediatric compounding is one of our core specialties. We create flavored liquid suspensions, low-dose capsules, and allergen-free formulations to make medications more palatable and appropriate for children. Common flavors include grape, cherry, bubblegum, and watermelon.

Do you compound medications for animals?
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Yes! Veterinary compounding is available for pets and other animals. We work with licensed veterinarians to create flavored chews, transdermal gels, capsules, and liquids for dogs, cats, and other animals. A valid veterinary prescription is required.

We're Here to Help

Our pharmacists are available by phone or message during business hours.

904-467-0813
904-467-0813 Fax: 904-467-0932 7685 103rd St, Jacksonville, FL